Privacy Policy

Welcome to my website, Dr Naomi Dow, Breastfeeding Medicine. I am committed to protecting your privacy and ensuring that any personal information you provide is handled respectfully, securely, and in line with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy outlines how I collect, use, disclose, and safeguard your personal information when you visit my website [www.drnaomidow.com] or book a Breastfeeding Medicine consultation by appointment.

I may collect the following types of personal information:

1.1 Information You Provide Directly:

• Your name, email address, phone number
   
• Information relevant to your breastfeeding and medical history, where necessary for consultation purposes
   
• Appointment details and preferences
   
• Any other personal information you choose to provide when contacting me
   

1.2 Information Collected Automatically:

• Your IP address
   
• Browser type and version
   
• Device type and operating system
   
• Date, time, and duration of your visit
   
• Pages visited and interactions with the website
   

I may use cookies and similar technologies to improve the functionality and performance of the website. You can adjust your browser settings to decline cookies if you wish.

I use your personal data for the following purposes:

• To arrange and provide Breastfeeding Medicine consultations by appointment
   
• To respond to your enquiries and communicate about appointments or care
   
• To maintain clinical records in accordance with medical and legal requirements
   
• To manage and improve my website and services
   
• To send relevant updates or information, with your consent
   

Under the UK GDPR, I process your personal data only where I have a lawful basis to do so. This includes:

• Consent – where you have given clear permission for me to process your data
   
• Contract – where processing is necessary for me to provide a service to you
   
• Legal obligation – to comply with applicable laws and regulatory requirements
   
• Legitimate interests – where processing is necessary for my practice’s operations and does not override your rights
   

For health-related data (special category data), I only process this with your explicit consent or as required for the provision of healthcare.

I do not sell or rent your personal data. I may share information:

• With secure service providers that support administrative or IT functions (e.g., website hosting, appointment booking systems)
   
• With other healthcare professionals, but only with your explicit consent or where required for safe clinical care
   
• When legally required, such as in response to a court order or safeguarding concern
   

I take appropriate technical and organisational measures to protect your personal data from unauthorised access, misuse, loss, or disclosure. However, please be aware that no system is entirely foolproof, especially in online environments.

Under UK data protection law, you have rights including:

• The right to access the personal data I hold about you
   
• The right to request correction or deletion of your data
   
• The right to withdraw your consent at any time (where consent is the basis for processing)
   
• The right to object to or restrict certain types of processing
   

If you would like to exercise any of these rights, please contact me using the details below.

If you are not satisfied with how I handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk
Phone: 0303 123 1113

My website may contain links to third-party sites. I am not responsible for the privacy practices of other websites. Please review their privacy policies before providing any personal information.

This website and my services are not intended for individuals under 18 without parental involvement. I do not knowingly collect data from children without appropriate consent.

I may update this Privacy Policy from time to time. The latest version will always be available on this page, with an updated effective date.

If you have any questions about this Privacy Policy or how I use your personal information, please contact:

Dr Naomi Dow
Email: [hello@drnaomidow.com]
Website: [www.drnaomidow.com]